Zendesk

Connect to Zendesk to manage customer support tickets, users, and knowledge base.

Key Features

• Create, view, update, and delete tickets
• Manage users and organizations
• Manage Help Center articles
• Manage macros, views, triggers, and automations
• View Zendesk Talk and Chat data

Basic Information

Authentication Method

OAuth 2.0 authentication.

Supported MCP Tools

Ticket Management Tools

get_tickets

List tickets with pagination support.

get_ticket

Get details of a specific ticket by ID.

create_ticket

Create a new ticket.

update_ticket

Update an existing ticket.

delete_ticket

Delete a ticket.

get_ticket_comments

Get all comments for a ticket.

create_ticket_comment

Add a comment to a ticket.

User Management Tools

get_users

List users with pagination support.

get_user

Get details of a specific user by ID.

create_user

Create a new user.

update_user

Update an existing user.

Organization Management Tools

get_organizations

List organizations with pagination support.

get_organization

Get details of a specific organization by ID.

create_organization

Create a new organization.

update_organization

Update an existing organization.

Group Management Tools

get_groups

List agent groups.

get_group

Get details of a specific group by ID.

Search Tools

search

Search across Zendesk data.

Help Center Tools

get_articles

List Help Center articles.

get_article

Get a specific Help Center article by ID.

create_article

Create a new Help Center article.

update_article

Update an existing Help Center article.

delete_article

Delete a Help Center article.

Macro Management Tools

get_macros

List macros in Zendesk.

get_macro

Get a specific macro by ID.

create_macro

Create a new macro.

update_macro

Update an existing macro.

delete_macro

Delete a macro.

View Management Tools

get_views

List views in Zendesk.

get_view

Get a specific view by ID.

create_view

Create a new view.

update_view

Update an existing view.

delete_view

Delete a view.

Trigger Management Tools

get_triggers

List triggers in Zendesk.

get_trigger

Get a specific trigger by ID.

create_trigger

Create a new trigger.

update_trigger

Update an existing trigger.

delete_trigger

Delete a trigger.

Automation Management Tools

get_automations

List automations in Zendesk.

get_automation

Get a specific automation by ID.

create_automation

Create a new automation.

update_automation

Update an existing automation.

delete_automation

Delete an automation.

Talk & Chat Tools

get_talk_stats

Get Zendesk Talk statistics.

get_chats

List Zendesk Chat conversations.

Usage Example

For example,

• If you enter “Show me the list of open tickets” in the prompt,
• LLM calls the get_tickets tool via MCP to retrieve the ticket list.
• Then, it responds in the chat based on the tool call result.

Notes

• This integration requires administrator pre-configuration.
• Deleted tickets cannot be recovered, so use with caution.
• Some features may be limited depending on your Zendesk plan.